Rex turns guest complaints into assigned, photo-verified fixes. The dashboard is for the owner. The work happens in the group chat.
$79/mo or $828/yr per location. Whole team included.
Morning. 3 late-ticket complaints at Store 12 this week. Same window: 12-2pm.
Assigned to Marcus (GM). He added a second expo for lunch.
Closed. Watching Store 12 for 14 days.
Heads up. “Cold fries” is spiking at Stores 4, 7, and 9. 11 mentions in 7 days.
Assigned to Dana (District). She’s retraining fry stations Thursday.
Closed across all three. Watching for 14 days.
New 1-star at Store 3: “waited 25 min for a burger.” Drafted reply, needs your tap.
Sorry about the 25 minute wait. That’s not the lunch we want for you. We’re fixing the line this week and hope you’ll give us another shot.
Tap approve. Nothing posts until you do.
Approved
Posted. And I opened a ticket: 4 wait-time complaints at Store 3 this month. Assigned to Priya.
Closed. Watching for 14 days.
6 locations mention “dirty bathrooms” this month. Your worst theme, up 40%.
Assigned to ops. Every GM gets a checklist and a photo check Friday.
All 6 verified. Watching for 14 days.
Sample scenarios. Not customer data.
Measured before and after
One operator cut speed-of-service complaints from 19.4% to 8.3% in 60 days.
Book a 15-minute walkthrough. We pull in your Google reviews, you pick your locations, and Rex starts reading.
It reads your reviews and spots the patterns. You give each one a named owner. The fix isn’t done until they send proof, a photo by default, and a manager signs off. Two weeks later Rex checks whether the complaint came back.
Those collect feedback. Rex does something with it. Keep them if you want. Rex is the follow-through layer.
No. Every reply is drafted for you and waits for your tap. There’s no setting that turns that off.
You do. We don’t sell it, and you decide which stores each teammate can see.
$79/mo or $828/yr per location. Whole team included.