Call back the customer about Friday pickup
CChaseVerified
Built for business owners and their teams
Rex knows who handles what. He gets the work to the right person, follows up, and brings in a manager or you only when a decision is needed.
Sound familiar?
The work gets done.
The work gets done.
After the third ask.
You already know what needs to happen. The tiring part is carrying it in your head until someone tells you it did.
- Instructionsget repeated.
- Updatesget chased.
- Small problemscome back next week.
Can someone call back the customer about Friday pickup?
Tuesday 4:40 PMDid that callback happen?
Thursday 8:02 AMStill need an answer on this one.
Seen by 4Say it once.
Rex takes it from there.
See Rex work
One problem.
One problem.
Followed all the way through.
Watch one callback go from a customer's comment to done. Rex does the checking in, so the owner never has to.
- 01
Rex gives the callback to Chase.
A customer is waiting on a call about a pickup. Chase gets what to do and when it is due, and takes it.
- 02
2:00. Rex checks in, not you.
The callback is due and still open. Rex asks Chase for the update you would have chased.
- 03
Chase is stuck, and says so.
The customer wants to pick up after closing. Chase can't approve that, so Rex takes it to the manager who can.
- 04
Maya makes the one decision.
She approves the pickup-time exception in the app. Rex tells Chase he is clear.
- 05
Chase finishes the callback.
He calls the customer, sets the pickup, and reports it done in one text.
- 06
Confirmed. You sent zero follow-ups.
Maya confirms the work in the app. It is all on the record, and you never had to ask.
RexChase's phone · Text message
- Today 9:03 AM
- Rex: New task at Market Street: call back the customer about Friday pickup. Due today at 2.
- Reply ON IT, DONE when it is finished, or BLOCKED and what you need.
- ON IT
- 2:00 PM · Due now, still open
- Rex: Reminder: the Friday pickup callback is due now. Reply DONE when it is finished, or BLOCKED and what you need.
- BLOCKED. She wants to pick up at 6:30 Friday, after we close. I need Maya to OK that.
- Got it. I've sent that to Maya to decide.
- 2:20 PM
- Maya approved a 6:30 pickup this Friday. You're clear to call.
- DONE. Called her. Pickup is set for 6:30 Friday.
- Thanks. Maya will confirm it in the app.
- Confirmed by Maya · 2:50 PM
What you seeOpen one screen.
Open one screen.
Know where you stand.
What got handled, what is stuck, and the few things that are waiting on you. Nothing to ask anyone.
Handled2 this week
Restock the front display before the weekend
SSamVerified
Stuck1
Fix the front door that sticks
Waiting on a part. Priya has it, and her manager has been asked to help.
PPriyaOverdue
Needs you1
Approve the new closing checklist
It stays with you until you say yes. Nothing goes to the team first.
YYouReview
Example workspace. Names and work are illustrative.Tour the Replio dashboard with real product screenshots
Why it mattersLess chasing.
Less chasing.
Here is what it gives back.
Your time back
Every status check you don't send is time you keep. The answer is already on the record when you want it.
Costly problems, caught early
When the same issue comes back, Rex says so while it is still a small fix. Small is cheaper than the refunds and redos it turns into.
Less to carry
Every piece of work has one name on it. Your team knows what is theirs, and you stop holding the whole list in your head.
Why I built Replio
I grew up in a family of Chick-fil-A operators. I saw how much it takes to run a great team and keep things from slipping through the cracks.
I built Replio and Rex to help owners carry less of that weight. To give work a clear owner, keep the follow-up moving, and make it easier to know when something actually needs your attention.
That's what I want Rex to give you. More time to lead your business, and less time chasing it.
Chase KubalaFounder of Replio
Chick-fil-A, Inc. is not affiliated with Replio and does not endorse it.
Your businessPicture Rex
Picture Rex
with your team.
The same follow-through, for one location or many. Pick the business closest to yours.
What comes upA customer is waiting for an update on a special order.From a customer review, or a task you give Rex.
Who gets itThe right teammate gets the callback.With what to do and when it is due.
How it gets finishedTracked through completion.Rex checks in when it is due, and a manager confirms it is done.
Example. Outside food and drink, Rex does not group repeat complaints on his own yet, so this starts from a review you act on or a task you give him. With more than one location, each one keeps its own work and people. See what works for your business.
Getting started
Getting Rex
Getting Rex
is the easy part.
- Choose your locations and check out.Billing starts at checkout and runs month to month.
- Create your account with the same email.Replio is a web app. There is nothing to install.
- Link your Google Business Profile.So Rex can read what your customers are saying.
- Invite your managers and team.Tell Rex who handles what at each location, and he takes it from there.
Your business. Your call.
You review the next move.
Replies to customers wait for your approval. Automatic posting is off until you turn it on in Settings.
You decide who sees what.
Conversations and work stay tied to the locations each person can access.
A person confirms the work.
An authorized manager confirms finished work, and Replio records who confirmed it and when.
A few good
questions.
What does Rex do?
Rex is the operating partner inside Replio. He is software, not a person. Your team texts him, or talks to him in GroupMe, to ask what's open, assign an action, and report it done. An authorized manager confirms completion in the app with one click. In the app he answers questions from your reviews, your open work, and what your team asked him to remember. What each person can do follows their role. More on Rex.
What should I do first?
Choose your locations on the pricing page and check out. Replio is $69 per location per month, billed monthly. Then create your account with the same email, link your Google Business Profile, invite each location's manager, and approve your first replies. See pricing.
Who is Replio built for today?
Owners of local businesses with a team and customers who leave reviews: shops, gyms, service businesses, restaurants, and businesses with more than one location. Any business with a Google Business Profile can use the review inbox, approved replies, and Rex today. Automatic complaint grouping is tuned for food and drink: restaurants, cafes, coffee shops, bakeries, and bars. See what works for your business.
Can Rex work across more than one location?
Yes. Each location keeps its own reviews, issues, and owners, and the All Locations view shows them side by side. Checkout is self-serve for up to 10 locations. For more, talk with our team.
Does Rex take action without asking?
Only if the owner turns it on. By default, replies require owner approval before posting. An owner can opt in to automatic posting in Settings; replies about safety, illness, refunds, legal issues or a named team member still wait for a person. An authorized manager confirms completed work with one click, without a required photo or written explanation. Replio records who confirmed it and when. Manager confirmation does not prove that customer complaints stopped. Compare Replio and Birdeye reply approvals or read how to require owner approval for Google review replies.
Where does my team talk to Rex?
By text and in GroupMe today. Slack, WhatsApp, and calling Rex are planned and not available yet.
Is what I see on this page real?
The handoff, the workspace, and the people on this page are examples that show how the work moves. Everything here is illustrative. No messages are sent, accounts connected, or replies published from this page. For the product itself, tour the dashboard with real screenshots.